Privacy Policy

Last updated: 11 September 2026

This Privacy Policy describes how Topmetics B.V. (“Topmetics”, “we”, “us” or “our”) collects, uses and discloses your personal data when you visit our website, use our services, make a purchase from topmetics.com (the “Site”), or otherwise communicate with us in connection with the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or any other individual whose personal data we process.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

When we make changes, we will publish the updated Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms and conditions, and protect or defend the Services, our rights and the rights of our users or others.

Personal Data We Collect

The types of personal data we collect depend on how you interact with our Site and use our Services.

When we use the term “personal data”, we mean information that identifies you, relates to you, describes you or can reasonably be associated with you.

Information You Provide Directly to Us

Information that you provide directly through our Services may include:

• Contact information, including your name, address, telephone number and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address and telephone number.

• Account information, including your username, password, security questions and other information used for account security.

• Customer support information, including information you provide when communicating with us, for example when you contact our customer service team.

Certain features of the Services may require you to provide specific information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Use of the Services

We may automatically collect certain information about your interaction with the Services (“Usage Data”).

For this purpose, we may use cookies, pixels and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other information regarding your interaction with the Services.

Information We Receive From Third Parties

We may also receive personal data about you from third parties, including vendors and service providers that may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information, such as bank account, credit card or debit card information and billing details, in order to process your payment, fulfil your order and provide the products or services you have requested.

• Third parties that provide online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies, when you visit our Site, open or click emails sent by us, or interact with our Services or advertisements.

Any information we receive from third parties will be processed in accordance with this Privacy Policy. Please also see the section Third-Party Websites and Links below.

Data Processing by Mondu

When you select a Mondu payment method, your data will be processed by Mondu as an independent data controller.

Mondu processes your data to conduct identity and credit checks, assess payment eligibility, process payments, and fulfil its contractual obligations.

For detailed information about how Mondu processes your data, which Mondu entity processes your data, the purposes of processing, data recipients, retention periods, and your data protection rights, please review Mondu’s Privacy Information for Buyers:

https://www.mondu.ai/gdpr-notification-for-buyers/

How We Use Your Personal Data

Providing Products and Services

We use your personal data to provide the Services and perform our contractual obligations to you.

This includes processing payments, fulfilling orders, sending notifications relating to your account, purchases, returns, exchanges or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features and functionality.

We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may wish to use. In such cases, Shopify processes your personal data in accordance with its applicable privacy policies.

Marketing and Advertising

We may use your personal data for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, SMS or post, and displaying advertisements for products or services.

This may involve using your personal data to better tailor the Services and advertisements displayed on our Site and on other websites.

Where applicable under European Economic Area (“EEA”) law, we rely on our legitimate interests in marketing and promoting our products and services pursuant to Article 6(1)(f) of the General Data Protection Regulation (“GDPR”), unless another legal basis applies.

Security and Fraud Prevention

We use your personal data to detect, investigate and take action regarding possible fraudulent, illegal or malicious activity.

If you register an account with us, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other access credentials with anyone.

If you believe your account has been compromised, please contact us immediately.

Where applicable under EEA law, we rely on our legitimate interest in maintaining the security of our Site, our business and our customers pursuant to Article 6(1)(f) GDPR.

Communication and Service Improvement

We use your personal data to provide customer support, communicate with you and improve our Services.

Where applicable, we rely on our legitimate interests in communicating effectively with our customers, providing effective services and maintaining our business relationships pursuant to Article 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies on our Site.

Specific information about the Cookies used in connection with Shopify can be found at:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, performing analytics and better understanding how users interact with our Services.

We may also allow third parties and service providers to use Cookies on our Site in order to provide services, measure performance and personalise products, services and advertising.

Most browsers automatically accept Cookies by default. You can change your browser settings to remove or reject Cookies.

Please note that removing or blocking Cookies may negatively affect your user experience and may cause certain Services, features or functionality to operate incorrectly or become unavailable.

Blocking Cookies may also not completely prevent information from being shared with certain third parties, such as advertising partners.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for the performance of contracts, legitimate business purposes and other purposes described in this Privacy Policy.

These circumstances may include:

• Vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.

• Business and marketing partners that help provide services or display advertising. These partners process your information in accordance with their own privacy policies.

• Third parties where you direct us, request us or otherwise consent to us providing certain information, for example in connection with product delivery, social media widgets or login integrations.

• Our affiliates or other entities within our corporate group where necessary for legitimate business purposes.

• Parties involved in a business transaction such as a merger, acquisition, restructuring or insolvency.

• Government authorities, courts or other parties where disclosure is necessary to comply with applicable law, legal proceedings, subpoenas, warrants or similar requests, enforce applicable terms and conditions, or protect our Services, rights, users or others.

Depending on your interaction with us, we may disclose the following categories of personal data:

• Identification and contact information.

• Order and other commercial information.

• Account and customer support information.

• Internet, device and network activity information.

• Approximate location information derived from an IP address or similar technical information.

Recipients may include:

• Service providers and vendors.

• Payment processors.

• Fulfilment and logistics partners.

• Customer service providers.

• Data analytics providers.

• Business and marketing partners.

• Affiliates.

We do not use or disclose sensitive personal data for the purpose of inferring characteristics about you, except where permitted or required by applicable law.

Where required, we will obtain your consent before using personal data for certain advertising or marketing purposes.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms.

Information that you disclose in public or semi-public areas, including information shared through third-party social networks, may be visible to other users of those platforms.

The inclusion of a link to a third-party website or platform on our Site does not necessarily mean that we endorse its content, owner or operator.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal data from children.

If you are a parent or legal guardian and believe that a child has provided personal data to us, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “sell” or “share” personal data relating to individuals under the age of 16, as those terms may be defined under applicable law.

Security and Retention of Your Personal Data

No security measures are completely secure or impenetrable and we cannot guarantee absolute security.

In addition, information transmitted over the internet may not always be secure while in transit. We recommend that you do not send sensitive or confidential information through insecure communication channels.

The period for which we retain your personal data depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your Rights

Depending on where you live and the applicable data protection laws, you may have some or all of the following rights regarding your personal data.

These rights are not absolute and may apply only in certain circumstances.

Right of Access

You may have the right to request access to the personal data we hold about you, including information about how we use and disclose your personal data.

Right to Deletion

You may have the right to request that we delete personal data we hold about you.

Right to Correction

You may have the right to request that we correct inaccurate or incomplete personal data.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format and, where applicable, request that it be transferred to another organisation.

Right to Object to Certain Processing

Depending on applicable law, you may have the right to object to or opt out of certain processing activities, including the “sale” or “sharing” of personal data or the use of personal data for targeted advertising.

Where supported and legally required, if you visit our Site with a Global Privacy Control preference signal enabled, we may treat this as a request to opt out of certain forms of sale, sharing or targeted advertising for the relevant browser and device.

Right to Restrict Processing

You may have the right to request that we restrict or temporarily stop certain processing of your personal data.

Withdrawal of Consent

Where we rely on your consent to process personal data, you may have the right to withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Right to Appeal

Where applicable, you may have the right to appeal a decision we make in response to a privacy rights request.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.

Even if you unsubscribe from promotional communications, we may still send you non-promotional communications relating to your account, orders, transactions or our business relationship with you.

You may exercise your rights where indicated on our Site or by contacting us using the details below.

We will not discriminate against you for exercising your privacy rights.

Before processing certain requests, we may need to verify your identity, for example by requesting confirmation of your email address or account information.

Where permitted by applicable law, you may appoint an authorised representative to submit a request on your behalf. We may require evidence that the representative is authorised to act on your behalf and may also require you to verify your identity directly with us.

We will respond to valid requests within the time periods required by applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the contact details below.

If you are not satisfied with our response, you may have the right to lodge a complaint with the competent data protection authority in your country.

For individuals in the EEA, a list of the relevant data protection authorities is available through the European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Users

Your personal data may be transferred to, stored or processed in countries outside the country in which you live.

Your personal data may also be processed by our personnel, service providers and business partners located in other countries.

When we transfer personal data outside the European Economic Area, the United Kingdom or another jurisdiction that imposes international data transfer requirements, we use appropriate safeguards where required by applicable law.

These safeguards may include the European Commission's Standard Contractual Clauses, equivalent transfer mechanisms issued by competent UK authorities, or transfers to countries that have been formally recognised as providing an adequate level of data protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please contact us:

Topmetics B.V.
Caïrostraat 127
3047 BB Rotterdam
The Netherlands

Email: info@topmetics.com

For the purposes of applicable data protection legislation, and unless expressly stated otherwise, Topmetics B.V. is the controller responsible for the processing of your personal data.